Terms of Service

OVERVIEW

Welcome to VIRELLENA.

Throughout these Terms of Service, the terms “VIRELLENA,” “we,” “us,” and “our” refer to VIRELLENA. We operate this online store and its related website, together with the information, materials, features, resources, products, and services available through it. These offerings are collectively referred to as the “Services.”

Our online store is hosted and supported by Shopify, which provides the e-commerce platform and technical infrastructure that enables us to offer the Services to customers.

These Terms of Service, together with any policies or documents incorporated by reference, set out the conditions that apply to your access to and use of the Services. They also describe the respective rights and responsibilities of VIRELLENA and each user.

Please read these Terms carefully before accessing or using our website. They contain important legal provisions, including exclusions of warranties, limitations of liability, and requirements relating to disputes.

By browsing, accessing, interacting with, purchasing from, or otherwise using any portion of the Services, you acknowledge that you accept these Terms of Service and our Privacy Policy. If you do not agree with these documents, you should stop accessing and using the Services.

SECTION 1 — ELIGIBILITY, ACCESS, AND ACCOUNTS

By agreeing to these Terms, you confirm that you have reached the legal age of majority in the state, province, country, or jurisdiction in which you reside. You also confirm that you have authorized any minor dependents under your responsibility to access the Services through devices you own, purchase, manage, or supervise.

Certain features of the Services, including purchasing products through our online store, may require you to provide information such as your email address, billing details, shipping information, or payment information.

You represent and confirm that all information you submit is accurate, complete, current, and lawfully provided. You also confirm that you have all necessary rights and permissions to provide such information.

You are responsible for maintaining the confidentiality of your username, password, and other account credentials. Activities conducted through your account may be considered your responsibility.

You may not sell, assign, transfer, sublicense, or otherwise provide your account to another person without our prior authorization.

SECTION 2 — PRODUCTS AND PRODUCT INFORMATION

VIRELLENA makes reasonable efforts to display product descriptions, images, colors, specifications, and other merchandise information as accurately as reasonably possible.

However, the appearance of products may differ from what is displayed on your device. Differences may arise from monitor calibration, screen resolution, brightness settings, browser configuration, device type, or other technical factors.

We cannot guarantee that the appearance, color, quality, or other characteristics of a product will correspond exactly with images displayed through the Services or meet every individual expectation.

Product descriptions, specifications, prices, and availability may be changed or updated at any time without prior notice.

VIRELLENA may discontinue products, limit quantities, or restrict sales to particular individuals, locations, regions, or jurisdictions. These decisions may be made on a case-by-case basis at our discretion.

SECTION 3 — ORDER SUBMISSION AND ACCEPTANCE

Submitting an order through the Services represents an offer by you to purchase the selected merchandise.

VIRELLENA may accept, decline, limit, revise, or cancel an order for any lawful reason and at its discretion. Submission of an order does not by itself mean that the order has been accepted.

An order will generally be considered accepted only after the applicable payment has been successfully processed and confirmation of the approved order has been issued.

You are responsible for reviewing product selections, quantities, shipping information, and payment details before completing your purchase. After an order has been accepted or entered fulfillment, we may not be able to accommodate modification or cancellation requests.

If an order is declined, revised, or canceled, we will make reasonable efforts to contact you using the email address, telephone number, billing information, or other contact details provided at checkout.

Returns and exchanges are available only in accordance with our applicable Refund Policy.

By completing a purchase, you confirm that products are being acquired for personal or household use. Products purchased through the Services may not be obtained for unauthorized resale, commercial distribution, or export.

SECTION 4 — PRICING, PROMOTIONS, AND BILLING

Prices, promotional offers, and discounts displayed through the Services may be changed, suspended, or withdrawn without advance notice.

The amount charged for a product will generally be the price displayed at the time the order is submitted. The final purchase amount will normally appear in the order confirmation provided to you.

Unless specifically stated otherwise, displayed prices do not include shipping fees, handling charges, sales taxes, customs duties, import costs, or other charges imposed by governmental authorities.

Prices available through VIRELLENA may differ from prices offered through marketplaces, physical stores, third-party websites, or other sales channels.

From time to time, promotional offers may be made available subject to separate conditions. If the conditions of a specific promotion conflict with these Terms of Service, the promotion-specific terms will apply to that offer.

You agree to provide complete, accurate, and current billing, account, payment, and purchasing information for every transaction.

You are responsible for promptly updating relevant information, including email addresses, card numbers, and expiration dates, where necessary so that we can process transactions and communicate with you.

By submitting credit or debit card information, you represent and warrant that:

  1. The information you provide is accurate, genuine, and complete.

  2. You are legally authorized to use the applicable payment card.

  3. The card issuer will honor valid charges relating to your purchase.

  4. You will pay all applicable product prices, taxes, shipping fees, and handling charges.

SECTION 5 — SHIPPING, TRANSIT, AND DELIVERY

Any shipping period, delivery estimate, or transit time provided through the Services is an estimate only and does not represent a guaranteed delivery date.

VIRELLENA is not responsible for delays caused by carriers, customs procedures, border inspections, transportation interruptions, severe weather, labor disruptions, government actions, public holidays, or other circumstances outside our reasonable control.

Once merchandise has been transferred to the applicable shipping carrier, ownership of the products and risk of loss may pass to you, subject to any consumer rights or protections that cannot legally be excluded.

SECTION 6 — OWNERSHIP AND INTELLECTUAL PROPERTY

The Services and their contents are owned by or licensed to VIRELLENA, its affiliates, licensors, or other applicable rights holders.

Protected materials may include, without limitation:

  • Trade names and trademarks

  • Brand elements and logos

  • Written materials and product descriptions

  • Website designs, layouts, and displays

  • Photographs, graphics, and illustrations

  • Product or customer reviews

  • Audio and video materials

  • Software-related components

  • The selection, arrangement, and organization of website content

These materials may be protected by United States and international copyright, trademark, patent, and other intellectual property laws.

You are granted a limited right to access and use the Services solely for lawful, personal, and non-commercial purposes.

Unless VIRELLENA has provided prior written permission, you may not reproduce, copy, modify, publish, distribute, display, perform, transmit, download, store, create derivative works from, or commercially exploit protected content provided through the Services.

Nothing contained in these Terms grants you ownership, a license, or any other right in any copyright, trademark, trade name, patent, or intellectual property belonging to VIRELLENA, Shopify, or another rights holder, except for the limited access rights expressly stated in these Terms.

Unauthorized use of the Services or their contents may violate state, federal, national, or international intellectual property laws.

All rights not expressly granted under these Terms remain reserved by VIRELLENA and the applicable rights holders.

The VIRELLENA name, logos, designs, product names, service names, and slogans are trademarks or protected brand assets belonging to VIRELLENA, its affiliates, or licensors and may not be used without prior written permission.

Shopify trademarks, logos, product names, designs, and service names remain the property of Shopify. Other trademarks appearing through the Services remain the property of their respective owners.

SECTION 7 — OPTIONAL THIRD-PARTY TOOLS

The Services may provide access to applications, integrations, tools, or features supplied or operated by third parties.

VIRELLENA may not operate, control, supervise, monitor, or evaluate these third-party tools.

Access to optional third-party tools is provided on an “as is” and “as available” basis. We make no representation, endorsement, condition, or warranty regarding their availability, suitability, security, performance, or accuracy.

VIRELLENA will not be responsible for losses, claims, liabilities, or damages resulting from your use of or access to optional third-party tools.

Use of such tools is voluntary and undertaken at your own discretion and risk. You should review the terms and policies of the relevant third-party provider before using such tools.

We may introduce additional tools, resources, functions, or services in the future. Unless stated otherwise, those additions will become part of the Services and will be governed by these Terms.

SECTION 8 — EXTERNAL WEBSITES AND THIRD-PARTY CONTENT

The Services may contain links, embedded features, products, materials, information, or other content supplied or operated by third parties.

VIRELLENA is not required to investigate, verify, review, or evaluate the accuracy, safety, legality, completeness, or reliability of third-party websites or materials.

If you leave the Services to access an external website, platform, or third-party resource, you do so voluntarily and at your own risk.

We are not responsible for injury, loss, damage, liability, or disputes arising from or relating to:

  • Access to external websites

  • Transactions completed with third-party providers

  • Third-party products or services

  • External information or content

  • Resources provided outside VIRELLENA

Before purchasing from or interacting with any third party, you should carefully review that party’s terms, procedures, privacy practices, and applicable policies.

Questions, complaints, disputes, or claims concerning third-party products or services should be directed to the applicable third party.

SECTION 9 — VIRELLENA’S RELATIONSHIP WITH SHOPIFY

Shopify provides the technology and platform used to host and support the VIRELLENA online store.

However, purchases completed through our store are transactions directly between you and VIRELLENA. Shopify is not the seller of products offered by VIRELLENA.

By using the Services, you acknowledge that Shopify is not responsible for purchases made through VIRELLENA, including injury, loss, damage, defects, claims, or disputes associated with our products or services.

To the extent permitted by applicable law, you release Shopify and its affiliated entities from claims, losses, liabilities, and damages arising from or relating to transactions and purchases made through VIRELLENA.

SECTION 10 — PERSONAL INFORMATION AND PRIVACY

Personal information collected through the Services is handled in accordance with our Privacy Policy, which is available through the Privacy Policy page of our website.

Certain information may also be collected, handled, or processed under Shopify’s own privacy practices. By using the Services, you acknowledge that you have had the opportunity to review the relevant privacy policies.

Because Shopify hosts the Services, Shopify may process information regarding your website access, browsing behavior, and interactions with our online store. Such processing helps Shopify provide, maintain, secure, and improve its platform.

Information submitted through the Services may also be transferred to Shopify or other service providers, including providers located in countries or jurisdictions outside your place of residence.

Please refer to our Privacy Policy for further information regarding how VIRELLENA, Shopify, and other service providers may collect, use, process, transfer, or otherwise handle personal information.

SECTION 11 — REVIEWS, COMMENTS, AND OTHER SUBMISSIONS

If you submit, upload, publish, post, email, or otherwise provide reviews, comments, ideas, suggestions, proposals, plans, or other materials to us, those submissions are collectively referred to as “Feedback.”

By submitting Feedback, you grant VIRELLENA a perpetual, worldwide, transferable, sublicensable, non-exclusive, royalty-free license to:

  • Use the Feedback

  • Copy or reproduce the Feedback

  • Adapt or modify it

  • Publish or distribute it

  • Display it publicly

  • Incorporate it into other materials

  • Use it for promotional, operational, or commercial purposes

This license allows us to use Feedback in any medium or format, including for developing, evaluating, maintaining, advertising, improving, and operating the Services.

You represent and warrant that:

  1. You own the Feedback or hold all rights and permissions required to submit it.

  2. You have disclosed any compensation, gifts, discounts, or incentives connected with the Feedback.

  3. Your Feedback complies with applicable laws and these Terms.

VIRELLENA is not required to:

  • Keep Feedback confidential

  • Compensate you for Feedback

  • Publish or retain Feedback

  • Respond to Feedback

We may review, edit, reject, restrict, or remove Feedback that we reasonably determine is unlawful, threatening, abusive, defamatory, obscene, pornographic, offensive, deceptive, or otherwise objectionable.

We may also remove content that violates these Terms or infringes the intellectual property rights of another party.

Your Feedback must not infringe any third party’s copyright, trademark, privacy right, publicity right, contractual right, personal right, or other proprietary interest.

Feedback must not contain unlawful, abusive, defamatory, obscene, or malicious material, nor may it contain viruses, malware, harmful code, or other elements capable of interfering with the Services or another website.

You may not use a false email address, impersonate another person or organization, or misrepresent the source or origin of any submission.

You remain responsible for the Feedback you provide and for its accuracy and truthfulness.

VIRELLENA accepts no responsibility or liability for Feedback posted by you or any other party.

SECTION 12 — CORRECTIONS, ERRORS, AND MISSING INFORMATION

Information available through the Services may occasionally include typographical errors, inaccurate information, or omissions.

Such issues may relate to:

  • Product descriptions

  • Product availability

  • Prices

  • Promotions and offers

  • Shipping fees

  • Estimated transit times

  • Specifications or other store information

VIRELLENA may correct errors, update inaccurate information, add missing details, revise information, or cancel an affected order at any time.

These actions may be taken without advance notice, including after an order has already been submitted.

SECTION 13 — UNACCEPTABLE AND PROHIBITED CONDUCT

You may use and access the Services only for lawful purposes.

You must not use the Services, directly or indirectly:

  1. To participate in fraudulent, unlawful, malicious, or harmful activity.

  2. To violate any local, state, provincial, federal, national, or international law, regulation, ordinance, or rule.

  3. To violate VIRELLENA’s intellectual property rights or the rights of any other party.

  4. To harass, threaten, abuse, harm, insult, defame, intimidate, disparage, or discriminate against any person.

  5. To provide, distribute, or transmit false, deceptive, or misleading information.

  6. To upload, transmit, download, use, or reuse materials that do not comply with these Terms.

  7. To distribute unsolicited advertisements or communications, including spam, junk mail, chain letters, or comparable solicitations.

  8. To impersonate another person, company, organization, or entity.

  9. To restrict, interfere with, or prevent another person’s lawful use of the Services.

  10. To expose VIRELLENA, Shopify, another customer, or any third party to harm or legal liability.

You also agree that you will not:

  • Upload or introduce viruses, malware, malicious scripts, or harmful computer code

  • Copy, reproduce, sell, resell, duplicate, or commercially exploit any portion of the Services

  • Collect, monitor, or track another person’s personal information

  • Engage in phishing, pharming, pretexting, crawling, scraping, spidering, or spamming

  • Attempt to bypass or interfere with security measures

  • Disrupt or interfere with the operation of the Services, related websites, third-party websites, or the internet

VIRELLENA may suspend, restrict, disable, or terminate your account or access without advance notice if we reasonably determine that these Terms have been violated.

SECTION 14 — SUSPENSION AND TERMINATION

VIRELLENA may terminate this agreement or suspend, restrict, or discontinue your access to all or part of the Services at any time and without prior notice, to the extent permitted by applicable law.

Termination does not remove your obligation to pay any amount that became due before or on the effective date of termination.

Provisions relating to intellectual property, Feedback, termination, warranty disclaimers, limitations of liability, indemnification, severability, waiver, assignment, governing law, privacy, entire agreement, and other terms intended by their nature to survive termination will remain effective following termination.

SECTION 15 — EXCLUSION OF WARRANTIES

Information available through the Services is provided primarily for general informational purposes.

VIRELLENA does not represent or warrant that information available through the Services will always be accurate, complete, current, appropriate, or suitable for a particular purpose.

Any reliance on information provided through the Services is undertaken at your own risk. VIRELLENA disclaims responsibility for loss arising from reliance on such information by you, another visitor, or another person who receives it.

TO THE EXTENT PERMITTED BY APPLICABLE LAW, AND EXCEPT WHERE VIRELLENA EXPRESSLY PROVIDES OTHERWISE, THE SERVICES AND PRODUCTS OFFERED THROUGH THEM ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS.

VIRELLENA DISCLAIMS ALL EXPRESS OR IMPLIED WARRANTIES, REPRESENTATIONS, AND CONDITIONS, INCLUDING WARRANTIES OR CONDITIONS RELATING TO:

  • MERCHANTABILITY

  • MERCHANTABLE QUALITY

  • FITNESS FOR A PARTICULAR PURPOSE

  • DURABILITY

  • TITLE

  • NON-INFRINGEMENT

WE DO NOT WARRANT THAT THE SERVICES WILL ALWAYS BE AVAILABLE, TIMELY, CONTINUOUS, SECURE, ACCURATE, OR FREE OF ERRORS.

Some jurisdictions do not permit or restrict exclusions of certain implied warranties. Where applicable law provides otherwise, some or all of these exclusions may not apply to you.

SECTION 16 — LIMITS ON LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY LAW, VIRELLENA, ITS AFFILIATES, PARTNERS, DIRECTORS, OFFICERS, EMPLOYEES, REPRESENTATIVES, AGENTS, CONTRACTORS, LICENSORS, AND SERVICE PROVIDERS WILL NOT BE LIABLE FOR ANY:

  • INJURY

  • LOSS

  • CLAIM

  • DIRECT DAMAGE

  • INDIRECT DAMAGE

  • INCIDENTAL DAMAGE

  • SPECIAL DAMAGE

  • PUNITIVE DAMAGE

  • CONSEQUENTIAL DAMAGE

THIS LIMITATION ALSO APPLIES TO SHOPIFY, ITS AFFILIATES, AND THEIR RESPECTIVE REPRESENTATIVES AND SERVICE PROVIDERS.

EXCLUDED DAMAGES MAY INCLUDE, WITHOUT LIMITATION:

  • LOST PROFITS

  • LOST REVENUE OR INCOME

  • LOST SAVINGS

  • LOSS OR CORRUPTION OF DATA

  • REPLACEMENT COSTS

  • OTHER SIMILAR ECONOMIC OR NON-ECONOMIC LOSSES

THIS LIMITATION APPLIES WHETHER A CLAIM IS BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, STATUTE, OR ANY OTHER LEGAL THEORY.

IT INCLUDES CLAIMS ARISING FROM OR RELATING TO:

  1. YOUR ACCESS TO OR USE OF THE SERVICES.

  2. YOUR INABILITY TO ACCESS OR USE THE SERVICES.

  3. PRODUCTS PURCHASED THROUGH THE SERVICES.

  4. ERRORS, OMISSIONS, OR INACCURACIES IN WEBSITE CONTENT.

  5. CONTENT OR PRODUCTS POSTED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE THROUGH THE SERVICES.

  6. ANY OTHER MATTER RELATING TO THE SERVICES OR A PURCHASE.

THIS LIMITATION APPLIES EVEN IF VIRELLENA HAS BEEN ADVISED THAT SUCH LOSS OR DAMAGE MAY OCCUR.

Where applicable law does not allow a particular exclusion or limitation of liability, VIRELLENA’s liability will be limited only to the maximum extent permitted by law.

SECTION 17 — INDEMNIFICATION OBLIGATIONS

You agree to indemnify, defend, and hold harmless VIRELLENA, Shopify, and each of their respective affiliates, partners, officers, directors, employees, representatives, agents, contractors, licensors, and service providers.

This obligation applies to third-party claims, liabilities, losses, damages, judgments, costs, expenses, and reasonable legal fees arising from or relating to:

  1. Your violation of these Terms or any document incorporated by reference.

  2. Your violation of applicable law.

  3. Your infringement of another party’s rights.

  4. Your access to or use of the Services.

VIRELLENA will notify you of a claim that may be subject to indemnification. A delay in providing such notice will not release you from your obligations unless the delay materially prejudices your ability to respond to the claim.

At your expense, we may assume control over the defense and settlement of an indemnified claim, including the selection of legal counsel.

We will not agree to a settlement that imposes a direct non-financial obligation on you without your consent, which may not be unreasonably withheld.

You agree to reasonably cooperate in the defense of an indemnified claim, including by supplying relevant records, information, or documentation.

SECTION 18 — SEVERABILITY

If a court or other competent authority determines that any provision of these Terms is unlawful, invalid, void, or unenforceable, that provision will remain enforceable to the maximum extent permitted by applicable law.

Any part that cannot legally be enforced will be treated as severed from the remainder of these Terms.

The invalidity or unenforceability of one provision will not affect the validity, legality, or enforceability of the remaining provisions.

SECTION 19 — GOVERNING LAW AND DISPUTE PROCESS

These Terms of Service and any separate agreement through which VIRELLENA provides the Services will be interpreted and governed in accordance with the laws of Hong Kong.

Before initiating formal proceedings, you and VIRELLENA agree to make a reasonable attempt to resolve the dispute informally through our designated customer support channel:

support@virellena.com

The informal dispute-resolution period will continue for 30 days from the date the dispute is submitted through the designated support channel.

Any formal dispute proceeding must be pursued solely on an individual basis.

Neither party may pursue or participate in a dispute as part of a class action, consolidated proceeding, collective action, or representative claim.

Notwithstanding the above, either party may:

  • Bring an eligible individual matter in small claims court

  • Seek temporary, preliminary, or permanent injunctive relief where necessary to protect intellectual property rights

SECTION 20 — WAIVER AND COMPLETE AGREEMENT

Any failure or delay by VIRELLENA to exercise or enforce a provision or right under these Terms will not constitute a waiver of that provision or right.

These Terms, together with the policies, notices, and operating rules published by VIRELLENA in connection with the Services, constitute the complete agreement between you and VIRELLENA concerning your use of the Services.

They replace all prior or contemporaneous agreements, understandings, communications, representations, and proposals, whether oral or written, relating to the same subject matter.

Any ambiguity or uncertainty in interpreting these Terms will not automatically be interpreted against the party responsible for drafting them.

SECTION 21 — TRANSFER AND ASSIGNMENT

You may not transfer, delegate, assign, or otherwise dispose of these Terms or any rights or obligations arising under them without the prior written approval of VIRELLENA.

Any attempted transfer or assignment made without the required consent will have no legal effect.

VIRELLENA may assign, transfer, or delegate these Terms or any of its rights and obligations without obtaining your consent or providing advance notice.

SECTION 22 — SECTION TITLES

Headings and section titles are included solely for readability, reference, and organization.

They do not expand, restrict, alter, or otherwise affect the meaning or interpretation of these Terms.

SECTION 23 — REVISIONS TO THESE TERMS

The most current version of these Terms of Service may be reviewed on this page at any time.

VIRELLENA may modify, replace, revise, or update any portion of these Terms by publishing an updated version through the website.

You are responsible for reviewing this page periodically so that you remain aware of applicable changes.

Where required by applicable law, we will provide notice of material revisions. Any such changes will become effective on the date stated in the applicable notice.

Your continued access to or use of the Services after revised Terms become effective constitutes your acceptance of those updated Terms.

SECTION 24 — CONTACT DETAILS

Questions regarding these Terms of Service may be submitted to:

Email:
support@virellena.com

Legal Entity:
Finnovate Hong Kong Limited

Business Address:
16/F, CENTRAL PLAZA, 18 HARBOUR ROAD
WAN CHAI, HONG KONG