Payment Policy

VIRELLENA offers convenient and secure payment options designed to make the checkout process simple, reliable, and easy to complete. Unless otherwise indicated during checkout, all purchases are processed in United States Dollars (USD).

PayPal Payments

Customers who choose PayPal as their payment method will be redirected to PayPal’s secure checkout environment to complete their transaction.

Payment may be completed by:

• Signing in to an existing PayPal account; or

• Selecting the “Pay with Debit or Credit Card” option shown on the PayPal checkout page

Eligible customers may use PayPal guest checkout to pay with a supported debit or credit card without creating or logging in to a PayPal account.

All PayPal transactions are processed through PayPal’s encrypted payment system. VIRELLENA does not directly process payment information entered on PayPal’s website.

Credit and Debit Card Payments

VIRELLENA accepts commonly used credit and debit cards issued in the United States and other supported regions. The specific card brands available for your purchase will be displayed during checkout.

Please note the following:

• VIRELLENA does not directly store customers’ complete credit or debit card details.

• Card transactions are handled through an approved third-party payment processor.

• Payment information is transmitted using secure checkout technology intended to protect sensitive financial data.

• Available payment methods may differ depending on the customer’s location, device, card issuer, or payment service provider.

If a card transaction is declined, remains pending, or requires additional authorization, customers should contact the bank or financial institution that issued the card. VIRELLENA is unable to override a bank’s authorization decision or access the exact reason for every declined payment.

Payment Verification

In certain situations, an order may require additional payment or identity verification. This process may be used to help prevent unauthorized transactions, suspected fraud, chargebacks, or improper use of payment services.

An order may remain on hold until the required verification has been completed. VIRELLENA reserves the right to decline or cancel a transaction if payment cannot be verified or if the order presents a reasonable security concern.

Transaction Security

Protecting customer privacy and payment information is an important part of the VIRELLENA checkout experience.

Our website uses recognized encryption methods and secure payment technologies designed to help protect transaction information during transmission. Payments are processed through authorized payment gateways that maintain their own security procedures and data-protection standards.

While reasonable safeguards are used, no internet-based payment system can guarantee complete security in every situation. Customers should keep account login information confidential and contact their payment provider promptly if unauthorized activity is suspected.

Payment Support

For general questions regarding checkout or payment for an order, please contact:

Email:
support@virellena.com

For concerns involving card authorization, billing restrictions, payment limits, or declined transactions, customers should also contact the financial institution or bank that issued the card.