Shipping Protection & Tipping Policy

At VIRELLENA, we aim to keep your shopping experience transparent, flexible, and easy to manage. At checkout, customers have the option to select certain additional services for their order entirely according to their own preference.

1. Optional Services

Both Shipping Protection and Tipping are entirely optional. These services are never required fees and will only be added to your order if you intentionally choose them during the checkout process.

• Shipping Protection: Optional coverage that offers added protection in the event your package is lost, damaged, or stolen during transit.

• Tipping: A voluntary contribution customers may choose to provide as appreciation for our fulfillment and customer service teams.

Customers are never required to purchase or select either of these optional services.

2. Shipping Protection Coverage

Customers who select Shipping Protection may be eligible for coverage in certain situations involving shipping-related problems that occur while an order is being delivered.

For more details about eligible circumstances, coverage restrictions, and applicable exclusions, please review our full Shipping Protection policy here:

https://virellena.com/products/123123shipping-protection

3. Refunds for Optional Services

If you purchase Shipping Protection or include a Tip during checkout and later decide you no longer wish to keep the service, you may request a full refund of the corresponding amount.

Refund requests for these optional charges may still be submitted even after your order has already been shipped.

If Shipping Protection or a Tip was added by mistake during checkout, you may also contact us to request a complete refund of those optional fees. No explanation is necessary.

4. Contacting Customer Support

If you wish to request a refund for Shipping Protection or a Tip, or if you have questions regarding either of these optional services, please reach out to us using the contact details available on our Contact Us page.

Email: support@virellena.com

Our customer support team will help process your request and work to provide a simple, clear, and convenient resolution.